Returns policy For Complete Safety Supplies
A charge of 25% of invoice value or a minimum charge of £10.00, in respect of packaging and administration, may be levied on goods 'Not Wanted' or 'Incorrectly Ordered', or due to duplication resulting from a 'Confirmation Order' not endorsed to that effect. All goods returned under this category must be received in their original supplied condition and returned to CSS within 14 days of the original invoice date. The purchaser will bear all costs of returning any goods. No goods that have been specifically manufactured to the purchaser's requirements, can be returned for credit unless previously agreed with CSS. This does not affect your statutory rights.
To fulfill your order as quickly and efficiently as possible, we sometimes will split your order into a number of different packages so that we could take advantage of the items in stock at different warehouses. Items you order from Complete Safety Supplies may sometimes be sent in more than one delivery. For example, you may receive multiple deliveries if your order contains an oversized item that needs to be dispatched separately. Regardless of the number of deliveries you receive, you'll only be charged the amount that was originally quoted to you at the time you placed your order. Orders will only receive one delivery charge.
Festive Period 2021:
Please note that our offices will be closed from 12pm Thursday 23rd December and will not re-open until Tuesday 4th of January. Any orders placed after 12pm on Thursday 23rd December will not be processed until Tuesday 4th January.
If you'd like to have an order shipped before Christmas, please order by 12pm on the 17th of December. Shipment is subject to availability of stock - and please be aware there might be slight courier delays during the busy festive period.
We would like to wish you all a very Merry Christmas and a Happy New Year.