Terms & Conditions

Complete Safety Supplies is herein referred to as CSS is a trading entity of Complete Food Safety Ltd (Registered number 06469952). Your statutory rights regarding faulty or misrepresented goods are not affected. Our Privacy Policy is available on application, or at completesafetysupplies.co.uk


In the event of the purchaser's order containing special conditions, that order will only be accepted by CSS on the understanding that those conditions are not at variance with our own, or if there is any variance, that such conditions have been waived by the purchaser.


Prices quoted are 'Net Trade' and are exclusive of Value Added Tax. Value Added Tax will be charged at the applicable rate at the date of despatch. Prices/charges will be those ruling at the date of despatch and, whilst every endeavour has been made to ensure the accuracy of prices quoted, no responsibility is accepted for any error or omissions. This includes information contained in any of The Company's documentation or on any CSS website.


Risk in the Goods shall pass to the purchaser when the goods are delivered to, or collected by the purchaser or his agent. Property and title to the goods shall not pass to the purchaser until all sums, including interest or legal costs due or owing to CSS or to its agents, howsoever arising, have been received by CSS Ltd's bank and credited to CSS's account. CSS reserves the right of passive retention, stoppage in transit, and the right of resale, of any goods when any said sums are due or owing.


Strictly net 30-day Account unless otherwise agreed. CSS reserves the right to claim/charge interest at 5% above Barclays Commercial Bank Plc's base rate, on any said sums which are not received by CSS or CSS's bank by the due date. Non-delivery or any delivery discrepancy must be reported in writing within seven days from date of invoice.


Cancellation of a purchaser's order can only be accepted after prior negotiation and agreement. In the event of any cancellation, the purchaser will be liable for all costs incurred to date.


All goods and information are supplied in good faith and the purchaser shall be responsible for ensuring the goods are appropriate for the purchaser's applications. CSS shall be under no liability in respect of any defects in the goods, which come about due to the acts, omissions, negligence or default of the buyer or its agents. This does not exclude or restrict the liability of CSS for death or personal injury caused by negligence of CSS.


A charge of 25% of invoice value or a minimum charge of £10.00, in respect of packaging and administration, may be levied on goods 'Not Wanted' or 'Incorrectly Ordered', or due to duplication resulting from a 'Confirmation Order' not endorsed to that effect. All goods returned under this category must be received in their original supplied condition and returned to CSS within 30 days of the original invoice date. The purchaser will bear all costs of returning any goods. No goods that have been specifically manufactured to the purchaser's requirements, can be returned for credit unless previously agreed with CSS. This does not affect your statutory rights.


To open a credit account, please contact CSS and, subject to a satisfactory credit check, a 30-day account will be opened. Any credit limit granted to the purchaser shall at all times be at the discretion of CSS and may be reduced, suspended or withdrawn at any time without prior notice.


All contracts and transactions are subject to force majeure. CSS shall not be liable for any failure arising from circumstances beyond its control. For example, among others; Act of God, war, riot, explosion, fire, flood, strikes, supplier delays or Government action.


Purchaser's are responsible, at their expense, for obtaining any licence and complying with any export regulations in force within the United Kingdom and in the country of destination.


All transactions and disputes will be governed in accordance with the law of England.


CSS guarantee all products against serious defect for a period of one year from delivery. The company will either replace the product, repair the product or credit the full price of the goods. This is the extent of the guarantee. Such warranties do not apply to probes, where a six-month period is offered. The product warranty/guarantee does not cover damage caused by fair wear and tear, abnormal storage conditions, incorrect use, accidental misuse, abuse, neglect, misapplication or modification, or use with non-CSS hardware/software. The user should make themselves aware of the proper use of measurement equipment, including maintenance, calibration, and comparison with other instruments. Information relating to this may be obtained from CSS and completesafetysupplies.co.uk. In line with our policy of continuous development, we reserve the right to amend our product specification without prior notice. Any claims under warranty, or complaints as to products or services, should be addressed to Complete Food Safety Ltd.